Herulux FAQ's

How long does shipping take?

Orders are processed within 1–3 business days. Delivery generally takes between 5–15 business days depending on your location.

Can I track my order?

Yes. Once your order has been shipped, you'll receive a confirmation email with your tracking number.

Can I modify or cancel my order?

If your order has not entered processing, we'll do our best to make any requested changes.

Do you ship internationally?

Yes. We deliver to customers in many countries around the world.

What payment methods do you accept?

We accept major credit and debit cards along with other secure payment options available during checkout.

What should I do if my item arrives damaged?

Please contact us within 48 hours of delivery and include photos of both the item and the packaging.

Will the product look exactly like the photos?

We make every effort to display products accurately, but slight variations in color may occur due to lighting and screen settings.

How do I choose my size?

Many of our garments are designed with comfortable, flexible fits. Please refer to the product description for additional sizing details.

How can I contact customer support?

Simply send us an email and we'll reply within one business day.